What if you need to return your purchase?
If for any reason you are not completely satisfied with your purchase, the item may be returned to us within 14 days of delivery*. The item must be complete as supplied, including all packaging, and paperwork. Orders returned in ready-to-sell condition will receive a full and prompt refund, excluding reasonable shipping costs. To arrange a return just call us on 1800 465 121 [free call] and we will guide you through the process.
*We cannot accept returns of used items, special offers or specially ordered in product.
Please check your package on arrival. Damaged packages should be refused. Again please call 1800 465 121 and our team will assist.
If you receive a faulty item and need to exchange it for the same item, please call us on 1800 465 121 and we will sort it out for you.
- If you require more information, please do not hesitate to free call us on 1800 465 121, or contact as via our contact page. Our friendly staff will be sure to help you with any inquiries you may have!
- Here at Roof Rack City Canberra we can advise on all your vehicle requirements from passenger cars, commercial vans to your utes and any type of 4wd vehicles needs. All our racks we sell are fitted by our roof racks specialists on site and in most cases we can fit it while you wait. We have the largest selection of roof racks, roof boxes and accessories in the ACT region.
- We can assist you in providing top quality service & advice on products for your existing vehicle & we can even advise you on your accessories for your next new car purchase.